About
Highly accomplished Technical Writer with 6+ years of experience in creating, managing, and optimizing complex technical documentation for leading technology and manufacturing firms. Proven ability to streamline content workflows, enhance documentation usability by up to 35%, and reduce support requests by 25-40% through strategic use of DITA, Simplified Technical English, and advanced authoring tools. Adept at cross-functional collaboration with engineers and SMEs to deliver high-quality, impactful content that improves user understanding and accelerates product release cycles.
Work
Foster City, CA, US
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Summary
Currently contributes to the development of manufacturing documentation, focusing on usability and timely delivery for autonomous vehicle systems.
Highlights
Delivered over 20 manufacturing documentation guides on time by partnering with engineers and technicians, ensuring strict alignment with project timelines and documentation standards.
Improved documentation usability by 35% through the integration of customer feedback and adherence to style guides across all digital deliverables.
India, India
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Summary
Authored and updated technical manuals and user guides, streamlining content workflows and ensuring documentation clarity for enterprise solutions.
Highlights
Authored and updated over 25 technical manuals and user guides, applying streamlined content workflows that resulted in 30% faster release timelines.
Collaborated with cross-functional teams and Subject Matter Experts (SMEs) to enrich documentation clarity, reducing review response times by 15%.
Applied GitHub for version control, ensuring 100% traceability of manual changes across all project stages and maintaining content integrity.
India, India
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Summary
Produced extensive technical and user manuals, leveraging visual aids and interactive content to reduce training time and customer resolution issues.
Highlights
Produced over 60 technical and user manuals in collaboration with product managers and engineers, increasing scheduled delivery efficiency by 35%.
Prepared visual aids, including process flowcharts and schematic diagrams using Visio, which reduced training time by 10 hours per session.
Drafted and edited interactive integration manuals using Snagit and Camtasia, reducing customer resolution times by 40% and improving user satisfaction metrics by 25%.
India, India
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Summary
Designed DITA-based documentation templates and authored user manuals, enhancing content consistency and reducing support requests for complex systems.
Highlights
Designed and organized documentation templates using DITA, significantly improving content consistency across more than 50 deliverables.
Created over 50 user manuals, installation, and troubleshooting guides, maintaining compliance with company standards and reducing support requests by 25%.
Conducted thorough research with Subject Matter Experts (SMEs) to create accurate and quality Standard Operating Procedures (SOPs) and maintenance procedures, boosting customer experience scores by 35%.
India, India
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Summary
Streamlined documentation workflows and developed compliant content formats, improving task completion rates and reducing editing times.
Highlights
Created clear and concise instructions for complex systems, breaking them down into simple steps and assisting teams to complete tasks 30% faster.
Optimized document review plans by leveraging tracking tools like JIRA and Confluence, which decreased document approval times by 30%.
Streamlined manual creation workflows by automating repeated tasks with Arbortext Editor, reducing manual creation time by 20%.
Developed extensive content formats aligned with MMSTP and Simplified Technical English (STE) guidelines, improving documentation consistency and decreasing editing time by 30%.
Skills
Technical Communication Standards & Methodologies
SDLC & DDLC, DITA, CSDB, ASD-STE100, S1000D, Style Guides (STE & MSTP), Simplified Technical English (STE), Agile.
Documentation & Authoring Tools
Snagit, Visio, Camtasia, RoboHelp, FrameMaker, Oxygen XML, Arbortext Editor, Markdown.
Collaboration & Project Management Tools
JIRA, Confluence, Git, GitHub, Windchill, Version Control Systems, Content Management Systems.
Programming & Markup Languages
HTML & CSS, XML, Python.
Office Productivity Suites
Google Suite, Microsoft Office (Word, Excel, PowerPoint, SharePoint).